Check your shipping email
Open the shipment confirmation and use its carrier tracking link for the latest available status.
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Follow the shipment
Track your order.
Use the tracking link sent to the email address from checkout. Carrier scans can take time to appear after a shipping label is created.
Dirty DNA
Order self-service
Track a shipment
Enter the tracking number from your shipment email. A recognized carrier opens directly; private order details require verification.
No tracking email yet?
Your order may still be processing. Check your inbox and junk folder before contacting customer service.
Tracking has stopped updating
Carrier scans can pause between facilities or during weather and volume delays. Contact customer service with your order number when the estimated window has passed.
Need the team to check?
Send your order number and the email or postal code used at checkout.