Order processing
Orders are prepared after payment confirmation. High-volume periods and limited releases can require additional handling time.
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Shipping information.
Shipping choices, costs, and available delivery estimates are shown at checkout for the destination you enter.
Dirty DNA
Tracking
When tracking is available, it is sent to the email used at checkout. Carrier scans may take time to appear after a label is created.
Address changes
Review the delivery address before paying. Contact customer service immediately if it is incorrect; changes are not guaranteed after fulfilment begins.
Carrier delays
Weather, remote destinations, customs, and carrier volume can affect delivery after an order leaves the fulfilment location.
Question about a shipment?
Send your order number and delivery postal code so customer service can review the available tracking details.