Start with your order number
Email the order number, item, size, and reason for the request. Include clear photos if the product arrived damaged or incorrect.
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Make it right
Returns and order issues.
Contact customer service before sending anything back. The team will confirm eligibility and provide the correct next step for your order.
Dirty DNA
Order self-service
Start an order request
Begin a return, exchange, cancellation request, or order-status check. Eligibility and order ownership are verified before any change is made.
The support flow verifies the customer and current order state before showing private details or confirming an eligible change.
Keep items in original condition
Until eligibility is confirmed, keep apparel unworn, unwashed, and free of odours, hair, or damage, with original tags and packaging when available.
Wrong or damaged item
Report a fulfilment error or damage promptly. Customer service will review the details before confirming a replacement, return, or other resolution.
Final-sale and custom products
Some discounted, personalized, hygiene-sensitive, or clearly marked final-sale products may not qualify. Eligibility is confirmed against the terms shown for the purchase.
Ready to request a return?
Do not mail the item until customer service confirms the return instructions and destination.