Order support
Send your order number and the email used at checkout so the team can locate your purchase quickly.
Home
Talk to the crew
Need a hand? Start here.
Contact customer service for help with an order, product details, sizing, or a business inquiry. Include your order number when you have one.
Dirty DNA
Order self-service
Start an order request
Begin a return, exchange, cancellation request, or order-status check. Eligibility and order ownership are verified before any change is made.
The support flow verifies the customer and current order state before showing private details or confirming an eligible change.
Product and sizing
Tell us which product and size you are considering. Measurements from a garment that already fits you are especially helpful.
Crew, retail, and partnerships
For team orders, retail opportunities, or brand collaborations, share the quantity, timing, and a short description of what you need.
Customer service
Email is the fastest way to send order details, photos, and the information needed to help.
orders@saltydna.ca